ACTION AREA #2
LEVERAGE TECHNOLOGY AND SERVICE INNOVATIONS OBJECTIVES
New paradigms for transit are emerging. New technologies are opening up opportunities to deploy a mix of services with improved operational efficiency and better customer experiences. For example, the proposed regional standards identify potential on- demand zones where "microtransit" operations could be deployed. This new type of transit in Hampton Roads would feature on-demand scheduling, flexible routing, and customer experiences that resemble private sector ride-hailing, ride-sharing activities. It's important for Hampton Roads that transit agencies explore service innovations like microtransit. To adapt and innovate, additional technology resources will be needed.